Phone: (07) 3350 2077

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Privacy Policy

Effective Date: July, 2025

At Northside Locksmiths, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information including (but not limited to):

  • Full name

  • Contact details (phone number, email address, home or business address)

  • Billing and payment information

  • Job details and service history

  • Any correspondence or communication with us

We may also collect information via our website or social media, such as:

  • IP address

  • Location data

  • Device and browser information

  • Website usage data (through cookies and analytics tools)

2. How We Collect Information

We collect personal information in several ways, including:

  • Directly from you (via phone, email, website form, or in person)

  • When you book a service or request a quote

  • When you interact with our website, emails, or social media pages

  • From third parties, where applicable and with your consent

3. Why We Collect Your Information

Northside Locksmiths collects your information to:

  • Provide and manage locksmith services

  • Communicate with you about bookings, invoices, and updates

  • Process payments and manage accounts

  • Improve our customer experience and services

  • Comply with legal and regulatory obligations

  • Send marketing communications (only with your consent)

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees, contractors, or service providers (only as needed to perform duties)

  • Third-party payment processors

  • IT and website hosting providers

  • Government authorities if required by law

We never sell or rent your personal information.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. This includes physical, electronic, and procedural safeguards.

If we no longer need your information, we will take reasonable steps to destroy or de-identify it, unless legally required to retain it.

6. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out-of-date, or incomplete.

To request access or correction, please contact us via the details below. We may need to verify your identity before providing access.

7. Cookies and Website Analytics

Our website may use cookies and other technologies to enhance user experience and collect traffic data. You can disable cookies via your browser settings, though this may affect functionality.

8. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the new effective date.

9. Contact Us

For any questions, access or correction requests, or complaints about your privacy, please contact:

Northside Locksmiths
Address: 16 Boothby St, Kedron QLD 4031
Phone: (07) 3350 2077
Email: sales@northsidelocksmiths.com

We take all privacy concerns seriously and will respond promptly to resolve any issues.