Phone: (07) 3350 2077

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Privacy Policy

Effective Date: July, 2025

By engaging Northside Locksmiths for any service—whether in person, online, or over the phone—you agree to the following Terms and Conditions. Please read them carefully.

1. Definitions

  • “We”, “Us”, “Our” refers to Northside Locksmiths.
  • “You”, “Your”, “Customer” refers to the person or entity requesting services.
  • “Service” or “Services” refers to locksmith-related work provided by Northside Locksmiths.

2. Services Provided

Northside Locksmiths provides a range of residential, commercial, and automotive locksmith services including, but not limited to:

  • Lockouts and emergency access
  • Lock repairs, installations, and rekeying
  • Key cutting and duplication
  • Electronic and digital lock systems

We reserve the right to refuse service if we deem a job unsafe or unlawful.

3. Bookings and Call-Outs

  • Service bookings may be made via phone, email, or online.
  • Emergency and after-hours call-outs may attract additional fees.
  • You must ensure that someone over the age of 18 is present at the premises during the time of service.

4. Pricing and Payment

  • Quotes are provided based on the information supplied and may change upon site inspection.
  • All prices are in Australian Dollars (AUD) and may include GST where applicable.
  • Full payment is required upon completion of service unless otherwise agreed in writing.
  • We accept [insert payment types, e.g., EFTPOS, cash, credit card].
  • Late payments may incur a fee or be referred to debt collection.

5. Cancellations and Rescheduling

  • Please provide at least 24 hours’ notice for cancellations or rescheduling.
  • Cancellations within 24 hours may incur a call-out or cancellation fee.
  • No-show appointments or inability to access the site may also incur a fee.

6. Warranty and Liability

  • We offer a [e.g. 12-month] workmanship warranty on new lock installations.
  • Product warranties are subject to the manufacturer’s terms.
  • We are not liable for:
    • Pre-existing damage or wear
    • Damage caused by forced entry (unless work was incorrectly performed by us)
    • Misuse or unauthorised modification of products
  • You agree to release us from liability for any indirect or consequential loss arising from our services.

7. Customer Obligations

You agree to:

  • Provide accurate and complete information regarding the job
  • Ensure safe access to the premises
  • Pay all fees as required
  • Not misuse or tamper with any equipment or hardware installed

8. Emergency Services

While we aim to provide fast emergency response, service times may vary depending on availability, traffic, and weather conditions. We are not liable for delays outside of our control.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. We do not sell or rent customer data. See our Privacy Policy for more.

10. Intellectual Property

All content on our website, marketing materials, and documentation is the intellectual property of Northside Locksmiths and may not be copied or reused without permission.

11. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms shall be resolved in the courts of Queensland.

12. Contact Us

If you have questions regarding these Terms, please contact:

Northside Locksmiths
Address: 16 Boothby St, Kedron QLD 4031
Phone: (07) 3350 2077
Email: sales@northsidelocksmiths.com